Privacy & Cookie Policy
1. Introduction
Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the "Service").
This Privacy Policy (the “Policy”) outlines our practices regarding how personal information and data are collected, stored, used and shared.
Providing us with your personal information is voluntary, but necessary to use the Service. We act as data controllers and are responsible for any data you submit through the Service.
Additional policies or codes of conduct may apply in relation to your use of the Service. If you have any questions, please contact us.
2. What Personal Information We Collect
When you submit an inquiry, make a customer service request, or register an account, you provide information such as:
Name, address, mobile phone number, and email address.
Payment information (credit or debit card), collected via a secure payment processor.
Technical data such as cookies, tracking technologies, and IP addresses.
Bank details if required by property owners.
3. Use and Disclosure of Information
We may use and share your information with third-party providers for the following purposes:
Communicating with you and responding to requests.
Enhancing security and safety of the Service (e.g., investigating suspicious activity).
Developing new tools, products, or services.
Improving Service performance across multiple devices.
Identifying and fixing bugs.
Conducting data and system analytics.
Complying with applicable laws and assisting law enforcement when necessary.
4. Your Rights
You have the following rights regarding your personal data:
Right to request a copy of your personal data.
Right to correct inaccurate or outdated data.
Right to request deletion when data is no longer necessary.
Right to withdraw consent (e.g., unsubscribe from marketing emails).
Right to data portability, where possible.
Right to request restriction of processing in case of disputes.
Right to object to processing when based on legitimate interest or for direct marketing.
If these actions cannot be completed through the Service, please contact us directly.
5. GDPR Notice
We comply with the European General Data Protection Regulation (GDPR) 2016/679.
Legal bases for data collection:
Consent: Obtained through consent forms and stored accordingly.
Contractual necessity: To fulfill obligations related to contracts and agreements.
Legitimate interest: Where mutual interest has been established, provided that it does not override your privacy rights.
6. Data Retention
We retain personal data as long as necessary for the purposes stated above. Data may be deleted from our systems without notice once no longer required.
7. CCPA Notice
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the categories and specific pieces of personal information we collect, sources, purposes, and third parties with whom we share information.
Right to Deletion: You may request deletion of personal information that is not critical to business operations (e.g., providing services, security, legal compliance).
Right to Non-Discrimination: Exercising your rights will not result in denial of services, different pricing, or reduced service quality.
Do Not Sell My Personal Information: We do not sell personal information such as your name or contact details. We may allow advertising networks (e.g., Facebook, Google) to collect electronic activity data.
8. Children’s Privacy
The Service is intended for users 16 years of age or older. We do not knowingly collect personal information from children under 16.
9. Cookies
We may use cookies and similar technologies for:
Statistical analysis of Service use.
Session management (e.g., keeping you logged in).
Customizing your experience and detecting security threats.
Business and marketing purposes.
You can block or delete cookies through your browser settings or through the Service’s cookie management options. Note that disabling cookies may affect your user experience.
You may also opt out of advertising cookies at: https://optout.aboutads.info/
10. Changes to the Privacy Policy
We may change this Policy from time to time. Notice of changes will be provided through the Service.
If you do not consent to the updated Policy, your account may be terminated 30 days after declining acceptance.
In cases of legal requirement, immediate changes may be introduced.
The latest version of the Policy and its effective date will always be available on the Service.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: info@lrvpt.com
Who we are
Suggested text: Our website address is: https://lrv.id.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
